Conditions d'utilisation

TERMS AND CONDITIONS OF SALE

These Terms and Conditions of Sale govern all sales made through https://webshop.semat.be, operated by SEMAT SA.

By placing an order, the customer confirms that they have read, understood and fully accepted these terms and conditions.

1. PURPOSE AND SCOPE

These terms apply to all sales of spare parts, accessories, consumables, equipment and products offered by SEMAT SA through its webshop.

They apply to both professional customers and consumer customers, unless otherwise expressly stated.

2. PRODUCTS AND AVAILABILITY

Products are described with the greatest possible care. Photos, descriptions, references and technical information are provided for information purposes only.

Stock and backorders: some products may be immediately available, while others may require restocking or a supplier order.

In the event of unavailability, SEMAT SA will inform the customer as soon as possible of the estimated delivery time or possible alternatives.

3. PRICES AND VAT

Prices are shown in euros (€). The applicable prices are those displayed at the time the order is confirmed.

Delivery costs, applicable taxes and any additional fees are indicated before final confirmation of the order.

SEMAT SA reserves the right to change its prices at any time, without affecting orders already confirmed.

4. ORDERS

Any order placed on the webshop constitutes a purchase offer from the customer.

The order is considered accepted after confirmation by SEMAT SA and, where applicable, after receipt of payment.

Important point: the customer is responsible for the accuracy of the references, machine models, serial numbers and technical information provided when placing the order.

In the event of an incorrect reference or wrong identification of a part by the customer, SEMAT SA cannot be held liable.

5. PAYMENT

Payment may be made using the payment methods offered on the webshop, including:

• Bancontact
• Visa
• Mastercard
• SEPA bank transfer
• Mollie and its partner solutions

SEMAT SA reserves the right to suspend or refuse any order in the event of non-payment, suspected fraud or a previous dispute.

6. DELIVERY AND DELIVERY TIMES

SEMAT SA delivers to several European countries, depending on the areas covered by its logistics partners.

Delivery times are indicative. They may vary depending on available stock, the carrier, the supplier or the manufacturer.

A delivery delay shall not give rise to any compensation, unless otherwise required by mandatory legal provisions.

The transfer of risks takes place when the goods are handed over to the carrier or to the customer.

7. RECEIPT AND COMPLAINTS

The customer must check the goods upon receipt.

Any anomaly, delivery error, damaged parcel or missing product must be reported in writing within 8 calendar days of receipt.

After this period, the goods shall be deemed compliant and accepted, without prejudice to the legal guarantees applicable to consumers.

8. RIGHT OF WITHDRAWAL

For consumers only: in accordance with applicable legislation, the consumer has a period of 14 calendar days from receipt of the goods to exercise their right of withdrawal.

Returned products must be:

• complete;
• unused;
• in their original condition;
• in their original packaging.

Exclusions: the right of withdrawal does not apply to custom-made, personalised or specially ordered products purchased from a supplier at the customer’s request.

Direct return costs are borne by the customer, except in the event of an error attributable to SEMAT SA.

9. RETURNS AND REFUNDS

Any return must be subject to a prior request to SEMAT SA.

No return will be accepted without prior approval. Products must be returned in a condition suitable for resale.

After receipt and inspection of the returned goods, SEMAT SA will proceed, depending on the case, with a refund, exchange or credit note.

10. WARRANTIES

Consumers benefit from the legal guarantee of conformity provided by applicable legislation.

Professional customers benefit from the warranties granted by the manufacturer or supplier of the product concerned.

The warranty does not cover, in particular:

• normal wear and tear;
• improper use;
• incorrect installation;
• modification or transformation of the product;
• maintenance not carried out in accordance with the manufacturer’s recommendations.

11. LIABILITY

SEMAT SA cannot be held liable for improper use, incorrect installation or incompatibility resulting from incorrect information provided by the customer.

For professional customers, SEMAT SA’s liability is limited to the amount of the order concerned.

SEMAT SA cannot be held liable for indirect damages, operating losses, production losses, loss of profit or equipment downtime.

12. RETENTION OF TITLE

The delivered goods remain the exclusive property of SEMAT SA until full payment of the price, including costs and accessories.

13. FORCE MAJEURE

SEMAT SA cannot be held liable for any delay or non-performance resulting from an event reasonably beyond its control.

Force majeure events include, but are not limited to: strikes, transport issues, supplier shortages, IT incidents, natural disasters, administrative decisions or any other unforeseeable event.

14. PERSONAL DATA

Personal data collected in connection with orders is processed in accordance with the GDPR and the privacy policy available on the website.

The customer has the rights of access, rectification, objection, erasure and restriction provided for by applicable regulations.

15. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions of Sale are governed by Belgian law.

Any dispute relating to their interpretation or performance shall fall under the jurisdiction of the courts of the district of SEMAT SA’s registered office, subject to mandatory legal provisions applicable to consumers.